Sound is interrupted

sound_breaks

The following describes possible solutions when the sound is interrupted.
Try the methods below to see whether they help to resolve the problem.

Communication with the device may sometimes be unstable.

Changing the position or orientation of the device

If there is an obstructing object (our body, metal, wall, etc.) between the device and the earphones, use the device upon moving it to a position that allows for most stable communication, such as by inserting it into the rear pocket instead of the front pocket.

L earphone is the master and is used to connect with devices as well as the R earphone. Thus moving the device closer to the L earphone may help to improve the sound quality.

Also, orientation of the device may have a significant impact on communication.

Use the connected device in a position or orientation that allows for the most stable communication.

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Operation of the device may sometimes be unstable.

Reducing the number of apps running on the device

Multiple apps that are running concurrently on devices such as a smartphone might slow down the apps and cause sound interruptions.

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The battery level of the headsets might be running low.

Sound tends to be interrupted when the remaining battery level is low.
If there are frequent sound interruptions, charge the earphones.

Charging the earphones

  1. Charge the charging case

    2. charging_2_No-PC_charge_WS-A1_A1G + Charge 2 WS-A1_A1G

    5V TYPE

  2. Insert the headsets into the charging case

    3. charging_WS-A1_A1G_1
    charging_WS-A1_A1G_2

    The headsets power off and charging starts.

    When charging starts, the indicators on the headsets will flash in red.

    When charging the headsets that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

    Click here if the headset indicators do not light up ＞＞

    When charging is complete, the indicators on the headsets will turn off.

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Communication of the device may sometimes be unstable depending on the environment.

Using the earphones at a different location

Sound may be interrupted if the earphones are subject to radio interference at crowded areas or beside microwave ovens and other electronic equipment that emits radio waves.

Also, radio waves are transmitted and received both directly and via reflections from walls and other objects during Bluetooth® communication, so sound may also be interrupted even at places with good visibility and no obstructing objects.

This is a characteristic of Bluetooth® communication and is not a malfunction.

If there are frequent sound interruptions, use the earphones at a different location.

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Delete the registered information of this device from the BLUETOOTH settings of the paired device.

Deleting User Data

  1. Delete the registration information of the earphones from the BLUETOOTH® settings

    2. connecting_smp_1
    release_smp_1 + Device List Release JVC Nav

    KENWOOD WS-A1

    release_smp_2 + Release JVC Nav

    Unpair this device

  2. Press and hold down the button on the L headset for about 3 seconds and release your finger when the indicator lights up in red

    3. PLAY_button_L_WS-A1_A1G

    The indicator light on both headsets goes out.

    If the indicators are lit in white, press and hold down the button on the L headset again for about 3 seconds and release your finger when the indicator lights up in red.

  3. Press and hold down the button on both headsets for 10 seconds or longer

    4. PLAY_button_LR_WS-A1_A1G

  4. Release your fingers from the buttons while the indicators are lit in green for an interval of about 10 seconds

    5. Both indicators will start to flash in green after a short while, after which the power will turn off.

    User data that is configured in the Smart Headsets app and connection information of all devices that have been paired so far will be initialized.

    Click here if the indicators do not light up ＞＞

  5. Insert the headsets into the charging case

    6. charging_WS-A1_A1G_1

Device Pairing

  1. Remove both headsets from the charging case at the same time

    2. connecting_WS-A1_A1G_1

    1. Upon removing, the indicator on both headsets will light up in white for 3 seconds, after which the power will turn on.

    2. After a short while, the L indicator will start to flash alternately between red and white, and a “Pairing” message can be heard.

    3. After the L and R headsets are connected to each other, the R indicator starts to flash in red once every 5 seconds.

      4. connecting_WS-A1_A1G

  2. Use “Smart Headsets” in the KENWOOD app or Bluetooth settings of the device to be paired to perform pairing

    1. Launch the “Smart Headsets” KENWOOD app and follow the instructions displayed on the screen.

    2. If following the on-screen instructions does not allow pairing to be performed successfully, set the Bluetooth setting of the device to be connected to “On” as illustrated below, followed by selecting this headset from the device list.

      3. connecting 2 New

      If you are using WS-A1, select “KENWOOD WS-A1” from the device list.

      If you are using WS-A1G, select “KENWOOD WS-A1G” from the device list.

      “LE-KENWOOD WS-A1” or “LE-KENWOOD WS-A1G” may also appear in the list together with the above device name. Make sure to select the name without “LE”.

      blue_flash_WS-A1_A1G

      The headsets are connected to the device when the indicator on both headsets are flashing in white every 5 seconds.

Apps and Volume Control on the Connected Device

  1. Open an app and play

    2. app_01
    app_02

  2. Adjust the volume

    3. volume_smp_1

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After the headsets are fully initialized, reconnect and check whether sound can be heard properly.

Initializing Completely

  1. Press and hold down the button on the L headset for about 3 seconds and release your finger when the indicator lights up in red

    2. PLAY_button_L_WS-A1_A1G

    The indicator light on both headsets goes out.

  2. Press and hold down the button on both sides of the headsets for 20 seconds or longer

    3. The power turns on.

    The color of the indicators changes halfway.

    Click here if the indicators do not start flashing ＞＞

  3. After the indicator light switches to flash alternately between red and blue (WS-A1) or red and green (WS-A1G), release your fingers from both the left and right buttons at the same time

  4. Once the indicators change to flash in light blue, press both the left and right buttons quickly for 2 times

    5. After a short while, the R indicator will start to flash slowly in red while the L indicator will flash alternately between red and white.

    The headsets are now restored to the factory default, and is now ready for pairing with another device.

Device Pairing

Perform pairing from the “Smart Headsets” KENWOOD app or the Bluetooth settings on the device to be connected.

  1. Launch the “Smart Headsets” KENWOOD app and follow the instructions displayed on the screen.

  2. If following the on-screen instructions does not allow pairing to be performed successfully, set the Bluetooth setting of the device to be connected to “On” as illustrated below, followed by selecting this headset from the device list.

    3. connecting 2 New

    If you are using WS-A1, select “KENWOOD WS-A1” from the device list.

    If you are using WS-A1G, select “KENWOOD WS-A1G” from the device list.

    “LE-KENWOOD WS-A1” or “LE-KENWOOD WS-A1G” may also appear in the list together with the above device name. Make sure to select the name without “LE”.

    connecting 3 Cap + Device List KWD

    KENWOOD WS-A1

    * Example: Screen Display on WS-A1

    blue_flash_WS-A1_A1G

    The headsets are connected to the device when the indicator on both headsets are flashing in white every 5 seconds.

Apps and Volume Control on the Connected Device

  1. Open an app and play

    2. app_01
    app_02

  2. Adjust the volume

    3. volume_smp_1

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There seems to be a problem with the product.
If you require more assistance, please contact your local KENWOOD customer support.

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