Unable to turn on the power
The following describes possible solutions when the earphones do not power on.
Follow the steps below to check whether the problem can be solved.
The earphones may be out of battery.
Charge the earphones followed by checking whether the power can be turned on properly.
Charge the charging case
Connect the charging cable provided to start charging.
5V TYPE
When charging the charging case that has not been used for a long period of time, it might take some time for the indicators to light up or flash. Wait for the indicators to light up or flash.
Charging the headsets
Insert the L and R headsets correctly and securely into the charging case.
The headsets power off and charging starts.
When charging starts, the indicators on the headsets will flash in red.
When charging the headsets that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.
Click here if the headset indicators do not light up ＞＞
When charging is complete, the indicators on the headsets will turn off.
Checking whether power can be turned on
Remove both headsets at the same time.
The power turns on, and the indicators on both sides of the headsets start flashing.
Select a relevant headset indicator state.
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The earphones may not have been properly charged due to poor contact.
Clean the contacts and check whether the earphones can be properly charged.
Cleaning the contacts
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Use a cotton swab to remove any dirt from the contacts of the headsets and charging case
Charging terminals
Dirt or dust attached to the contacts may result in poor contact and prevent charging from being performed properly.