Unable to turn on the power

power_none

The following describes possible solutions when the earphones do not power on.
Follow the steps below to check whether the problem can be solved.

The earphones may be out of battery.

Charge the earphones followed by checking whether the power can be turned on properly.

Charge the charging case

    Connect the charging cable provided to start charging.
    charging_2_No-PC_charge_WS-A1_A1G + Charge 2 WS-A1_A1G

    5V TYPE

    When charging the charging case that has not been used for a long period of time, it might take some time for the indicators to light up or flash. Wait for the indicators to light up or flash.

Charging the headsets

    Insert the L and R headsets correctly and securely into the charging case.
    charging_WS-A1_A1G_1
    charging_WS-A1_A1G_2

    The headsets power off and charging starts.

    When charging starts, the indicators on the headsets will flash in red.

    When charging the headsets that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

    Click here if the headset indicators do not light up >>

    When charging is complete, the indicators on the headsets will turn off.

Checking whether power can be turned on

    Remove both headsets at the same time.
    connecting_WS-A1_A1G_1

    The power turns on, and the indicators on both sides of the headsets start flashing.

Select a relevant headset indicator state.

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The earphones may not have been properly charged due to poor contact.

Clean the contacts and check whether the earphones can be properly charged.

Cleaning the contacts

  1. Use a cotton swab to remove any dirt from the contacts of the headsets and charging case

  2. charging_WS-A1_A1G_4 + Connet Point WS-A1_A1G

    Charging terminals

    Dirt or dust attached to the contacts may result in poor contact and prevent charging from being performed properly.

Select the relevant state when the headsets are removed from the charging case after the contacts are cleaned and charging is complete

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There seems to be a problem with the product.
If you require more assistance, please contact your local KENWOOD customer support.

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