Unable to connect using the multipoint (connect the second device)

Multipoint

*Multipoint is a function to answer incoming calls from two devices. You cannot connect 3 or more devices at once.

First, check whether the first device is properly connected.

With both this unit and the device turned on, check that the first device is properly connected.
Multi_Point_Connected_1 + Device_List_Multi_Point_Connected_KWD_GLASS_Core_Pro_1

First Device

KENWOOD GLASS Core Pro

Connected already

Select the state after checking

Connect to the second device.

Follow the steps below to check whether connection can be established.

Connecting to the second device

  1. Set the Bluetooth setting of the first device to “OFF”.

    2. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_4

  2. Place the earphones in the charging case.

    3. The indicators for the earphones light up.

    Set_in_case_CRZ100T + SPNV_Set_in_case_CRZ100T

    Indicators for the earphones

  3. Take out both L and R earphones from the charging case and wear them in your ears.

    4. Power_ON_CRZ100T

  4. Press and hold the button on the L or R earphone for 5 seconds.

    5. When you hear a “beep beep” sound after 1 second and “beep beep beep” sound after 5 seconds, release your finger from the button.

    You will hear a notification “Pairing” via the audio guidance.

    If the earphones are currently connected to a device, connection with that device will be disconnected at this time.

    Power_OFF_Ear_L_CRZ100T + Power_OFF_Ear_L_CRZ100T

    Button

    The L earphone is used in the illustration.

    If a pop-up display appears on your Android device, perform connection by following the instructions on the display.

    In other cases, try the steps below.

  5. Pair the System with the second BLUETOOTH device.

    6. Turn on the BLUETOOTH function on the BLUETOOTH device, and then select this unit from the device list.

    Device_List_Multi_Point_2 + Device_List_Multi_Point_KWD_GLASS_Core_Pro_2

    Second Device

    KENWOOD GLASS Core Pro

    Check the screen on the Bluetooth device to confirm whether connection is successful.

    When connection is established, you will hear an audio guidance notification “Device One Connected” through the earphones.

    Once connection has been established, the earphones can be used for listening to music.

  6. Set the Bluetooth setting of the first device to “On”. If it is not reconnected automatically, select this earphone unit again.

    7. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_2

    When the connection with two devices is complete, you will hear “Device Two Connected”.

Check whether “Connected already” is displayed on both devices.
Multi_Point_Connected_2 + Device_List_Multi_Point_Connected_KWD_GLASS_Core_Pro_2

First Device

Second Device

KENWOOD GLASS Core Pro

KENWOOD GLASS Core Pro

Connected already

Connected already

Select the state after checking

Connection is complete.
Thank you for using Troubleshooting Guide.

Perform the operations again from the start.

Check here to repeat the operations ＞＞

If you are unable to connect even after repeating the operations, follow the steps below to check whether connection can be established.

Initializing

First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.

Depending on the device to be connected, multiple registration information of the System may be displayed as shown below.

Device_List_Multiple_Device_Names + Device_List_Multiple_Device_Names_KWD

KENWOOD GLASS Core Pro

GLASS Core Pro-APP

In this case, delete all the registration information of the System.

Charge the charging case beforehand.

Remove the earphones once if they are inserted into the charging case.

Follow the steps below to initialize the settings of both the L and R earphones at the same time.

  1. Insert the earphones into the charging case

    2. Charging_1_CRZ100T

    After a few seconds, the indicators for the earphones and charging case will light up.

    Charging_2_CRZ100T + SPNV_Charging_2_CRZ100T

    Indicators for the earphones

    Indicators for the charging case

  2. When the indicators for the earphones are lit, press the L and R buttons at the same time six times in a row

    3. Initializing_LR_CRZ100T + SPNV_Initializing_LR_CRZ100T

    Button

    Indicators for the earphones

    The indicators for the earphones start to flash quickly.

    If the indicators do not flash quickly, remove both earphones from the charging case, and start over again from step 1.

  3. While the indicators for the earphones are flashing, press and hold the L and R buttons at the same time for about one second

    4. The indicators for the earphones will stop flashing in 10 seconds. While the indicators are flashing, press and hold the buttons for about 1 second.

    Initializing_LR_CRZ100T + SPNV_Initializing_LR_CRZ100T

    Button

    Indicators for the earphones

    The L and R earphones are automatically connected inside the charging case.

    After initialization is complete, the L and R indicators for the earphones will flash twice slowly.

    After initialization is complete, charging of the earphones will resume, and the indicators for the earphones will turn on or go off.

    connecting_2_CRZ100T

Connecting to the first device

  1. Insert the earphones into the charging case

    2. The indicators for the earphones light up.

    Set_in_case_CRZ100T + SPNV_Set_in_case_CRZ100T

    Indicators for the earphones

  2. Remove both the L and R earphones

    3. Power_ON_CRZ100T

    If a pop-up display appears on your Android device, perform connection by following the instructions on the display.

    In other cases, try the steps below.

    Turn on the BLUETOOTH connection setting of the device and select this unit
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device_List_KWD_GLASS_Core_Pro_Nav

    KENWOOD GLASS Core Pro

    Check the screen on the Bluetooth device to confirm whether connection is successful.

    When connection is established, you will hear an audio guidance notification “Device One Connected” through the earphones.

    Once connection has been established, the earphones can be used for listening to music.

Connecting to the second device

  1. Set the Bluetooth setting of the first device to “OFF”.

    2. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_4

  2. Place the earphones in the charging case.

    3. The indicators for the earphones light up.

    Set_in_case_CRZ100T + SPNV_Set_in_case_CRZ100T

    Indicators for the earphones

  3. Take out both L and R earphones from the charging case and wear them in your ears.

    4. Power_ON_CRZ100T

  4. Press and hold the button on the L or R earphone for 5 seconds.

    5. When you hear a “beep beep” sound after 1 second and “beep beep beep” sound after 5 seconds, release your finger from the button.

    You will hear a notification “Pairing” via the audio guidance.

    If the earphones are currently connected to a device, connection with that device will be disconnected at this time.

    Power_OFF_Ear_L_CRZ100T + Power_OFF_Ear_L_CRZ100T

    Button

    The L earphone is used in the illustration.

    If a pop-up display appears on your Android device, perform connection by following the instructions on the display.

    In other cases, try the steps below.

  5. Pair the System with the second BLUETOOTH device.

    6. Turn on the BLUETOOTH function on the BLUETOOTH device, and then select this unit from the device list.

    Device_List_Multi_Point_2 + Device_List_Multi_Point_KWD_GLASS_Core_Pro_2

    Second Device

    KENWOOD GLASS Core Pro

    Check the screen on the Bluetooth device to confirm whether connection is successful.

    When connection is established, you will hear an audio guidance notification “Device One Connected” through the earphones.

    Once connection has been established, the earphones can be used for listening to music.

  6. Set the Bluetooth setting of the first device to “On”. If it is not reconnected automatically, select this earphone unit again.

    7. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_2

    When the connection with two devices is complete, you will hear “Device Two Connected”.

Check whether “Connected already” is displayed on both devices.
Multi_Point_Connected_2 + Device_List_Multi_Point_Connected_KWD_GLASS_Core_Pro_2

First Device

Second Device

KENWOOD GLASS Core Pro

KENWOOD GLASS Core Pro

Connected already

Connected already

Select the state after checking

Connection is complete.
Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

Try again from connecting the first device.
User manual (online manual)
→Connecting (Power On)

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